1. Bookings

• Bookings can be made online, by phone, or via email.
• All bookings are subject to availability.
• We recommend booking in advance to secure your preferred time and vehicle.

2. Payments

• Payment is required at the time of booking or as agreed.
• We accept credit/debit cards, bank transfers, or cash (if arranged in advance).
• Additional charges may apply for extra stops, waiting time, tolls, or after-hours service.

3. Cancellations & Refunds

• Cancellations made 24 hours or more before your scheduled trip are fully refundable.
• Cancellations made less than 24 hours before the booking may incur a cancellation fee.
• No-shows are non-refundable.

4. Delays

• We are not responsible for delays caused by traffic, weather, or other events outside our control.
• For airport pickups, we monitor flight times and adjust accordingly.

5. Passenger Conduct

• Passengers must behave respectfully and safely.
• Smoking, excessive intoxication, or damage to the vehicle is not allowed and may result in immediate termination of service without refund.

6. Luggage

• Please let us know in advance if you have large or excess luggage.
• We are not responsible for loss or damage to personal items during transit.

7. Vehicle Requests

• We do our best to provide your chosen vehicle, but we may substitute a similar model if needed due to maintenance or availability.

8. Privacy

9. Changes to Terms

• We may update these terms at any time. The latest version will always be available on our website.